Support
Support
Help with your LongTable account and the app.
Common questions
- Verification & trust tiers — LongTable uses a tiered verification system. You can upgrade your tier from Profile → verification in the app by completing LinkedIn verification, document review, or a community vouch.
- Account access — use Forgot password on the sign-in screen to reset your password.
- Privacy controls — manage per-field profile visibility from Edit Profile, and blocked accounts and notifications from Profile → ⋯ → Settings.
- Reporting — report a post or comment from its ⋯ menu; a listing, event, directory entry or Alloy with the flag at the top of its screen; a member from their profile; and a conversation from the menu at the top of the chat. A post, comment, listing, event or directory entry you report is hidden for you straight away; to stop hearing from a member, block them too. Our moderators act on every report within 24 hours. For anything urgent, email support@lilywilliam.com.
- Hiding and blocking — hide a post or comment from its ⋯ menu, or a listing, event or directory entry with the eye button at the top of its screen. Block a member from their profile, a conversation, the ⋯ menu on their posts and comments, or the eye button on their listings; block the author of an anonymous post or comment from its ⋯ menu — we never tell you who they are. Manage your blocks and hidden items in Profile → ⋯ → Settings → Blocked accounts.
- Suspensions and appeals — if your account was suspended and you think that's a mistake, tap Email an appeal on the suspension screen (it adds your account reference), or email support@lilywilliam.com from your account's email address. A moderator will review your appeal, and if it is upheld your account is restored.
- Complaints and the Grievance Officer — to complain about content, a moderation decision or anything else on LongTable, write to our Grievance Officer, Ashish Kerketta (ashish@lilywilliam.com, +91 97526 88667). Response times and how to appeal are on the Contact page.
- Deleting your account — go to Profile → ⋯ → Settings → Delete account. Deletion is permanent. It removes your account and your personal data, except the few records the Privacy Policy lists and explains.
Email support
If you can't find an answer above, or you can no longer access the app, email us and we'll help directly.
Support is provided by Lilywilliam Craftedcode (OPC) Pvt. Ltd., the company that develops and operates LongTable.