Privacy Policy

1. Who we are

LongTable is a verified community app for institute alumni in India, developed and operated by LilyWilliam Craftedcode (OPC) Pvt. Ltd. (CIN U46411CT2025OPC017478), with its registered office at 7th Floor, C/o Zenith Workspace Solution, Currency Tower, Telibandha Road, Raipur, Chhattisgarh 492001, India. LongTable offers alumni-only housing listings, flatmate search, events, discussion forums, a services directory, a marketplace, and private messaging. This policy explains what information LongTable collects, how it is used, and the controls you have.

2. Information we collect

• Account information — your name, email address, and sign-in credentials (managed by Firebase Authentication; we never see your password). If you sign in with Google, we receive your basic Google account profile.
• Verification information — your LinkedIn profile details and education history you submit, and any documents you upload to verify your alumni status (for example a degree or ID document). Verification documents are used only for review and are deleted within 30 days of approval or closure.
• Profile information — details you add to your profile such as company, role, city, and contact details. Each field carries a visibility setting you control.
• Content you create — housing, flatmate, marketplace, and directory listings, events, forum posts and comments, reviews, and messages you send.
• Location information — locations you attach to listings and events. Public viewers see only an approximate area; your exact location is shared only as described in the app (for example with the listing owner, admins, or event attendees where you choose to reveal it). If you grant device location access for the Explore map, it is used to center the map and is not shared with other members.
• Premium subscription information — when you use LongTable Premium, Apple provides the product identifier, transaction and original-transaction identifiers, subscription status and dates, revocation information, and a random app-account token used to associate the purchase with your LongTable account. LongTable does not receive your full payment-card details or Apple ID password.
• Device and diagnostics — push-notification tokens, app-integrity signals (Firebase App Check), and standard diagnostics needed to run and secure the service.

3. How we use information

• To verify alumni status and operate the trust-tier system that gates community features.
• To provide the app's features: listings, events, forum, directory, marketplace, and messaging.
• To keep the community safe: moderation, report handling, anti-abuse limits, and enforcement of community rules.
• To validate Premium purchases with Apple, maintain the correct entitlement, process renewals, cancellations, grace periods, expiry and refunds, and prevent purchase replay, fraud, or transfer to a different LongTable account.
• To send notifications you have enabled. You can change notification preferences in the app at any time.

4. How information is shared

• With other members — only according to the visibility rules shown in the app. Profile fields respect your per-field visibility choices (all members, verified members only, or only you). Contact details are hidden unless you opt in. Anonymous forum posts do not display your name or profile. Your profile photo is visible to signed-in LongTable members.
• With service providers — LongTable runs on Google Firebase (authentication, database, storage, cloud functions, and push notifications). Your data is processed and stored on Google Cloud infrastructure.
• With Apple — subscription transactions and status are exchanged with Apple so we can validate and maintain Premium access. Apple processes payment and retains its own billing and transaction records under Apple's policies.
• We do not sell your personal information and we do not share it with advertisers.
• Legal requirements — we may disclose information if required by applicable law.

5. Data retention and deletion

• Verification documents are used only for verification and are deleted within 30 days of approval or closure.
• Attachments submitted through manual review, including images, PDFs, and videos, may be retained for up to 90 days after the review request is closed and are then deleted automatically.
• You can permanently delete your account from Profile → Account & Security in the app. Deletion removes your account, profile, Premium entitlement record and app-account token, tokens, notifications, and personal data associated with your account. Community content that was posted anonymously or has been moderated may be retained in anonymized form.
• To stop a paid subscription from being replayed or transferred to another LongTable account, we may retain a server-only binding record after account deletion. It contains one-way SHA-256 digests derived from the Apple original transaction identifier and account-association token, together with a non-identifying schema version, Apple environment label, and creation and last-seen timestamps. It contains no LongTable user ID, raw Apple identifier or token, receipt, signed transaction (JWS), profile information, or payment details.
• Deleting your LongTable account does not cancel the subscription managed by Apple. Apple may continue billing until you cancel in your Apple ID subscription settings, and Apple retains its own transaction records under its policies.

6. Your controls

• Per-field profile visibility settings.
• Contact-detail opt-in on listings.
• Approximate-location protection on listings and events.
• Blocked accounts management and message reporting.
• Notification preferences.
• In-app account deletion.

7. Children

LongTable is intended for adults who are alumni of participating institutes. It is not directed at children under 18.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated date above.

9. Contact

For privacy questions or requests, email support@lilywilliam.com, or contact the LongTable team via Profile → Account & Security → Contact support in the app.